Totalglaze are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect and use personal information about you. This notice does not form part of any agreement or contract and may be updated at any time.

By accessing or browsing our website, contacting us via phone, email, web form, web chat and/or social media, purchasing or using any of the goods and services that we provide to you or otherwise providing your information to through other means e.g. when entering competitions, company events, speaking to any or demonstrators and/or company representatives, you confirm that you have read and understood the entirety of this privacy policy.

Data controller

Totalglaze is the data controller for any personal information that you provide. This means that we are responsible for determining how information relating to you is used, stored and shared.

The personal data we collect

If you enter your personal details on our website or otherwise make an enquiry about our goods and services, we will typically ask for your name, address, telephone numbers, email address, product interest and details about the scope/timing of the desired works.

For quality assurance, compliance and training purposes, we may also monitor and record communications with you. These include but are not limited to phone conversations, emails, web chat and social media conversations.

Any time you visit our website or communicate with us, we may automatically collect and/or view any of the following information:

a) Technical information, including Internet protocol (IP) address used to connect your computer to the internet, your general location, browser type and version.

b) Landing information, including the time and date of the visit as well as the link/referring website followed in order to access our website.

c) Information about your visit and use of our website, including the pages visited and time spent on those pages.

d) Page interactions, including actions such as scrolling, clicks, and mouseovers.

e) Additional information provided by you in relation to our goods and services. These include details of your order, order history, previous works, payment details, specific requirements and any applicable restrictions.

If you contact us via social media, then we may record any relevant details about our interactions and make note of details that are relevant to our business which are found on publicly accessible pages such as your profile page and public message boards.

Sensitive Personal Data

There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services. Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.

Links to other websites

Our website may contain links to other websites. If you decide to follow a link to any of these websites, you should be aware that they have their own privacy policies. We have no control over these policies so if you visit and submit any information to a third party website we cannot accept any responsibility or liability for your privacy and protection.

Use of Cookies

In order to help our website function correctly and more effectively we use small text files called cookies. Cookies cannot be used to identify individuals and are used on this website for performance and statistical purposes only. For more information about cookies and how we use them please see our cookie policy.

Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered in to with you, or where we have another legitimate interest in doing so. Recipients of your data may include third-party service providers, other related business entities, a regulator, or to otherwise comply with the law.

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.

Your rights

You have the right to:

1) Request access to, and a copy of, any personal information that we hold.

2) Request correction of the personal information that we hold about you if you believe it is
Incomplete or inaccurate

3) Request erasure of your personal information

4) Object to processing of your personal information

5) Request to restrict the processing of your personal information in specific circumstances

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, before you contact the ICO, we would appreciate the chance to deal with your concerns so if possible, please contact us beforehand.

Automated decision-making and profiling

We do not conduct any automated decision-making or profiling activities whilst processing your personal information.

Changes to this Privacy Notice

Totalglaze reserves the right to update this privacy notice at any time. You can request the most up to date version from by contacting us on the contact details below.

Contacting us

We strive to be as accessible and helpful to our customers as possible. If you need to discuss anything related to this Privacy Policy then please email info@totalglaze.com or call us on 01843 297555.